Transcription Services

Transcription Services

We provide accurate transcripts for industrial hearings, investigations, interrogations and interviews.

We provide accurate transcripts for industrial hearings, investigations, interrogations and interviews.

Investigations /  Hearings:

Investigations /  Hearings:

Since 1995, we’ve focused primarily on the railroad industry, specifically railroad transcription services, and now, we are expanding into other areas. As the majority of our transcripts are used for legal purposes in arbitration-type situations involving union arbitration, we are committed to providing a very high-quality interpretation of the spoken word.

Therefore, an accurately transcribed hearing is of extreme importance in assisting the decision-maker to reach an objective outcome when making their discipline assessment and is important during an arbitration process, should that occur.

Once a complete digital audio file has been received, our job is to listen carefully to ensure we record every word. It has to be perfect.

Our team receives hearings daily. Upon receipt, we verify the audio (to ensure it’s a viable recording) as well as the hearing log and/or cover sheet and the exhibits. Our team then determines the timeline and the transcriptionist. We will then ensure the transcript is finalized and certified before sending back to the decision-maker to review.

Since 1995, we’ve focused primarily on the railroad industry, specifically railroad transcription services, and now, we are expanding into other areas. As the majority of our transcripts are used for legal purposes in arbitration-type situations involving union arbitration, we are committed to providing a very high-quality interpretation of the spoken word.

Therefore, an accurately transcribed hearing is of extreme importance in assisting the decision-maker to reach an objective outcome when making their discipline assessment and is important during an arbitration process, should that occur.

Once a complete digital audio file has been received, our job is to listen carefully to ensure we record every word. It has to be perfect.

Our team receives hearings daily. Upon receipt, we verify the audio (to ensure it’s a viable recording) as well as the hearing log and/or cover sheet and the exhibits. Our team then determines the timeline and the transcriptionist. We will then ensure the transcript is finalized and certified before sending back to the decision-maker to review.

Our transcriptionists are highly trained and experienced in the transportation industry.  Many of our team members have well over 10 years of experience.  We are proud of the fact that our transcriptionists are paid well for their services.  They are required to provide very accurate transcripts quickly.  This often means they work holidays and weekends to meet timelines – it’s just the nature of our business.

We have a stringent certification process that incorporates quality checks and client feedback.  That’s why we can provide 99% accuracy rate, which is among the highest precision rates in the industry.  Of course, there are those situations when a perfectly clean transcript cannot be provided (especially when audio quality is poor).  If the quality of a recording is poor, we will take every measure possible to provide a viable transcript.

Every hearing is first transcribed and then re-listened to. If the trained transcriptionist feels something in the text was questionable, then they will provide a timestamp and a code which will be further researched during the certification process for those difficult-to-hear portions of the transcript. That’s why our certification process often requires re-listening to portions of a hearing by several experts to determine accuracy.

We know that some of our competitors use computer speech recognition software. As a company that strives for accuracy and attention to detail, we must share that this alternative has been thoroughly researched. If we could decrease prices for our customers, we certainly would pass those reductions on. Unfortunately, the industrial hearings with hearing officers, union representatives, multiple witnesses and charged individuals with different ethnic origins and various accents prevents this automated process from being a reality. Therefore, 100% of our transcription work is completed by trained and qualified transcriptionists.

Our transcriptionists are highly trained and experienced in the transportation industry.  Many of our team members have well over 10 years of experience.  We are proud of the fact that our transcriptionists are paid well for their services.  They are required to provide very accurate transcripts quickly.  This often means they work holidays and weekends to meet timelines – it’s just the nature of our business.

We have a stringent certification process that incorporates quality checks and client feedback.  That’s why we can provide 99% accuracy rate, which is among the highest precision rates in the industry.  Of course, there are those situations when a perfectly clean transcript cannot be provided (especially when audio quality is poor).  If the quality of a recording is poor, we will take every measure possible to provide a viable transcript.

Every hearing is first transcribed and then re-listened to. If the trained transcriptionist feels something in the text was questionable, then they will provide a timestamp and a code which will be further researched during the certification process for those difficult-to-hear portions of the transcript. That’s why our certification process often requires re-listening to portions of a hearing by several experts to determine accuracy.

We know that some of our competitors use computer speech recognition software. As a company that strives for accuracy and attention to detail, we must share that this alternative has been thoroughly researched. If we could decrease prices for our customers, we certainly would pass those reductions on. Unfortunately, the industrial hearings with hearing officers, union representatives, multiple witnesses and charged individuals with different ethnic origins and various accents prevents this automated process from being a reality. Therefore, 100% of our transcription work is completed by trained and qualified transcriptionists.

Our projects come to us in various digital audio formats. We convert and transcribe most types of audio recordings. Our transcription services are completed in a timely manner and distributed electronically as requested by our customer needs.

Digital Files: With the advancement of technology, we can customize our process as required by our customers. In addition, we can:

1) Provide a link which will allow you to attach and upload files.
2) Offer Citrix ShareFile Folder to make your upload process simple.

Please note: If we are requested to identify each participant, and there are more than two individuals present at the time of recording, we prefer software that offers four-channel recordings. This assists our transcriptionists in correctly identifying voices and allows us to provide you a more accurate transcript.

Our projects come to us in various digital audio formats. We convert and transcribe most types of audio recordings. Our transcription services are completed in a timely manner and distributed electronically as requested by our customer needs.

Digital Files: With the advancement of technology, we can customize our process as required by our customers. In addition, we can:

1) Provide a link which will allow you to attach and upload files.
2) Offer Citrix ShareFile Folder to make your upload process simple.

Please note: If we are requested to identify each participant, and there are more than two individuals present at the time of recording, we prefer software that offers four-channel recordings. This assists our transcriptionists in correctly identifying voices and allows us to provide you a more accurate transcript.

 Interrogations / Interviews:

 Interrogations / Interviews:

We provide accurate transcripts of the interviews, interrogations and fact-finding inquiries provided. Our team will transcribe these in a timely manner.

We provide accurate transcripts of the interviews, interrogations and fact-finding inquiries provided. Our team will transcribe these in a timely manner.

 Dispatcher / Phone Conversations:

 Dispatcher /
Phone
Conversations:

Often, recordings of dispatcher audio or phone conversations are required for evaluation and/or for investigative purposes. Our transcript team is familiar with the difficulty of these recordings due to poor quality. Occasionally, we will request some assistance from a manager for interpretation, but we will gladly work to make these as accurate as possible.

Often, recordings of dispatcher audio or phone conversations are required for evaluation and/or for investigative purposes. Our transcript team is familiar with the difficulty of these recordings due to poor quality. Occasionally, we will request some assistance from a manager for interpretation, but we will gladly work to make these as accurate as possible.

Feel free to contact us with questions on pricing or for general service inquires.

Feel free to contact us with questions on pricing or for general service inquires.