Our staff will do everything in our power to make sure that timelines are met for our customers. We understand that situations may arise that require us to drop current projects, pull in additional staff or pay weekend, overtime or holiday rates in order to complete a “rush” project.
Please note that one 90-minute (good quality) hearing takes a skilled transcriptionist up to 8 hours to transcribe and relisten to ensure accuracy; therefore, PLEASE upload audio files immediately after the hearing has concluded. When calculating time allowed for rush projects, Day 1 begins the next day. The day the project is received and the day it’s sent over is not factored into our timelines.
Rush Policy explained:
Rush rate will apply if a deadline requires weekend or holiday hours and/or exceeds 90 minutes of audio transcription per full eight (8) hour business day. Anything over 90 minutes of audio per day (again, not counting the day received or the day sent back) is considered rush. If the audio file falls under these guidelines, then it is considered a rush project.
Note: A business day is defined as Monday through Friday (excluding holidays observed by CAS Associates, Inc.).