Our staff will do everything in our power to make sure that timelines are met for our customers. We understand that situations may arise that require us to drop current projects, pull in additional staff or pay weekend, overtime or holiday rates in order to complete a “rush” project.
Please note that one 90-minute (good quality) hearing takes a skilled transcriptionist up to 8 hours to transcribe and relisten to ensure accuracy; therefore, PLEASE upload audio files immediately after the hearing, because day one begins the next day (when working with union agreements).
RUSH Policy explained:
Rush rate will apply if a deadline requires weekend or holiday hours, and/or exceeds 90 minutes of audio transcription per full eight (8) hour business day. For example: You have a digital audio file up to 90 minutes in length. We require a full eight hours to transcribe said audio file (not counting the day the file was received, nor the day we upload). Anything over 90 minutes of audio per day is considered rush. If the audio file falls under these guidelines, then it is considered a rush project.
Note: A business day is defined as Monday through Friday.